/* Tenant First / Slate Inbox. Tenant customer-page variables remain editable. */
.os .reply-box{background:#eff5fc;background:color-mix(in srgb,var(--workspace-accent,var(--blue)) 7%,white);border:1px solid #d7e4f2;border-color:color-mix(in srgb,var(--workspace-accent,var(--blue)) 20%,white);border-radius:6px;padding:16px;margin-top:20px}.os .reply-box label{color:var(--workspace-accent,var(--blue))}.os .reply-box textarea{background:#f7faff;background:color-mix(in srgb,var(--workspace-accent,var(--blue)) 3%,white);border-color:color-mix(in srgb,var(--workspace-accent,var(--blue)) 25%,white);color:var(--ink)}.os .reply-box textarea:focus{outline:2px solid var(--workspace-accent,var(--blue));outline-offset:1px}
:root{--navy:#263442;--blue:#296db4;--ink:#202d3a;--muted:#71808e;--line:#e1e6ec;--soft:#f4f6f8;font-size:14px;line-height:1.5;--yellow:#dceafa}
button,input,select,textarea{font:inherit}button,a,input,select,textarea{outline-offset:3px}button:focus-visible,a:focus-visible{outline:2px solid #2b70b8}button{font-weight:500}.primary{background:var(--workspace-accent,var(--blue));font-weight:600;padding:.65rem 1rem;border-radius:4px}.outline{border-radius:4px;color:var(--blue);text-decoration:none;font-size:.8rem}.eyebrow{font-size:.65rem;font-weight:600;letter-spacing:.07em}.hidden{display:none!important}.skip:focus{left:16px;top:16px;z-index:100;background:white;padding:10px}
.kopler-wordmark,.brand-logo-crop{display:block;position:relative;overflow:hidden;width:114px;height:34px;flex-shrink:0}.kopler-wordmark img,.brand-logo-crop img{position:absolute!important;max-width:none!important;width:124px!important;height:auto!important;left:-5px;top:-13px}.operated-by{display:flex;align-items:center;gap:9px;font-size:10px;color:#6c7a87;white-space:nowrap}.operated-by .brand-logo-crop{width:86px;height:26px}.operated-by .brand-logo-crop img{width:94px!important;left:-4px;top:-10px}.tenant-identity{display:flex;align-items:center;gap:10px}.tenant-identity strong{font-size:16px;color:var(--workspace-accent,#21634e);font-weight:650;white-space:nowrap}.tenant-identity i{font-style:normal;display:grid;place-items:center;width:28px;height:28px;border-radius:3px;color:#fff;font-weight:600}.tenant-identity img{max-width:150px;max-height:30px;object-fit:contain}
.os{display:grid;grid-template-columns:204px minmax(0,1fr);grid-template-rows:60px minmax(calc(100vh - 60px),auto);background:#fff}.os-masthead{grid-column:1/-1;display:flex;gap:18px;align-items:center;padding:0 24px;border-bottom:1px solid var(--line);background:#f9fafb;position:sticky;top:0;z-index:20}.os-product-name{border-left:1px solid #cbd3db;padding-left:18px;color:#536274;font-size:13px}.os-company .os-masthead>.operated-by{border-left:1px solid var(--line);padding-left:18px}.masthead-end{margin-left:auto;display:flex;gap:20px;align-items:center;color:var(--muted);font-size:11px}.top-avatar{width:30px;height:30px;font-weight:500;background:#e6ebf0;color:#48596b}
.side{grid-column:1;grid-row:2;top:60px;height:calc(100vh - 60px);background:#f0f3f6;color:var(--ink);border-right:1px solid var(--line);padding:18px 10px 16px}.org{border:0;padding:0 10px 22px}.org small{color:#85909a;font-size:9px;letter-spacing:.08em}.org strong{font-size:12px;font-weight:550;color:#536171}.side nav{gap:4px}.side nav button{color:#465668;padding:10px 12px;gap:10px;border-radius:3px;font-size:12px;position:relative}.side nav button.active{background:#dce9f7;color:var(--workspace-accent);font-weight:600}.os-company .side nav button.active{background:color-mix(in srgb,var(--workspace-accent) 11%,white)}.side nav button.active:before{content:"";position:absolute;left:-10px;top:0;bottom:0;width:3px;background:var(--workspace-accent)}.side nav button:hover{background:#e5ebf1}.side nav button b{border-radius:3px;color:var(--workspace-accent);background:#cbdff5;width:auto;height:auto;min-width:20px;padding:1px 4px;font-weight:500}.nav-icon{width:17px;height:17px;flex-shrink:0}.home-link{margin-top:26px;display:flex;align-items:center;gap:10px;color:#6e7d8b;text-decoration:none;padding:10px 12px;font-size:11px;border-top:1px solid var(--line)}.user{border-color:var(--line);padding:16px 6px 0;gap:8px}.user i{width:28px;height:28px;font-weight:500}.user strong{font-size:10px;font-weight:600}.user small{font-size:9px;color:#83909b}.logout{color:#65798b}.os>main{grid-column:2;grid-row:2;padding:22px 28px 65px;min-width:0}.os>main:has(.slate-inbox){padding:0}.top{padding:0 0 22px}.top h1{font-size:22px;letter-spacing:-.025em;font-weight:650}.top .search{display:none}.top>div:first-child>p:last-child{font-size:12px}.top .top-avatar{display:none}
.slate-inbox{display:grid;grid-template-columns:minmax(400px,.95fr) minmax(460px,1.05fr);min-height:calc(100vh - 60px)}.inbox-list{min-width:0;border-right:1px solid var(--line);padding:26px 0}.inbox-heading{display:flex;align-items:center;gap:12px;padding:0 22px;justify-content:space-between}.inbox-heading h1{margin:0;font-size:21px;letter-spacing:-.02em;font-weight:650}.inbox-heading .eyebrow{display:none}.inbox-caption{font-size:11px;color:var(--muted);padding:0 22px;margin:8px 0 20px}.tenant-tabs{gap:0}.tenant-tabs button{padding:5px 10px;font-size:10px;border-color:var(--line);border-right:0}.tenant-tabs button:first-child{border-radius:4px 0 0 4px}.tenant-tabs button:last-child{border-right:1px solid var(--line);border-radius:0 4px 4px 0}.tenant-tabs button.active{background:#e2edf9;color:var(--workspace-accent);border-color:var(--line)}.slate-metrics{display:flex;gap:25px;padding:0 22px;margin:18px 0 22px}.slate-metrics span{display:flex;flex-direction:column;color:var(--muted);font-size:10px;border-right:1px solid var(--line);padding-right:25px}.slate-metrics span:last-child{border:0}.slate-metrics b{font-size:17px;color:var(--ink);font-weight:600}.inbox-search{display:block;padding:0 22px;margin:0 0 20px}.inbox-search>span{position:absolute;width:1px;height:1px;overflow:hidden}.inbox-search input{width:100%;height:32px;border:1px solid var(--line);border-radius:4px;background:#fff;padding:7px 10px;font-size:11px}.inbox-search input::placeholder{color:#8d99a5}.slate-inbox .tr{min-width:0;grid-template-columns:80px minmax(130px,1.8fr) minmax(85px,1fr) 48px;gap:10px}.slate-inbox .tr>*:nth-child(4),.slate-inbox .tr>*:nth-child(6){display:none}.slate-inbox .tr.th{padding:10px 22px;font-size:9px;background:#fff;border-bottom:1px solid var(--line)}.slate-inbox .case-table button.tr{padding:17px 22px;min-height:76px;border-top:0;border-bottom:1px solid #edf0f3;font-size:10px}.slate-inbox .case-table button.tr.selected{background:#e5effb}.os-company .slate-inbox .case-table button.tr.selected{background:color-mix(in srgb,var(--workspace-accent) 9%,white)}.slate-inbox .case-table button.tr:hover{background:#f3f6fa}.slate-inbox .tr strong{font-size:11px;font-weight:600;line-height:1.5}.slate-inbox .tr small{font-size:9px;line-height:1.4}.status{border-radius:3px;padding:3px 6px;font-size:9px;font-weight:500}.status.escalated{background:#fbe5e8;color:#a6404e}.status.new{background:#dfedfe;color:#2764a5}.status.resolved{background:#e5f1eb;color:#316c53}.company-routing-note{margin:24px 22px;font-size:11px;color:var(--muted)}.inbox-reading{min-width:0;padding:24px 26px 60px;background:#fff}.inbox-reading>.back{display:none}.inbox-reading .detail-title{margin:0 0 24px;align-items:start}.detail-title h1{font-size:21px;font-weight:650;letter-spacing:-.02em;line-height:1.35}.inbox-reading .detail-title h1{font-size:20px;margin:10px 0}.detail-title>span{border:0;padding:0;background:none;font-size:10px;white-space:nowrap;margin-left:12px}.detail-title>span small{font-size:9px}.detail-title>span strong{font-weight:500;color:var(--muted)}.detail-title p{font-size:11px}.inbox-reading .detail-layout{grid-template-columns:1fr;gap:24px}.inbox-reading .conversation{border:0;padding:0}.conversation>header{padding-bottom:12px}.conversation>header h2{color:var(--workspace-accent,var(--blue));font-size:12px;font-weight:600}.customer-box{background:none;padding:20px 0;margin:0}.customer-box strong{font-size:12px;font-weight:600}.customer-box small{font-size:10px;margin-top:2px}.customer-box p{font-size:13px;line-height:1.75;margin:14px 0}.conversation-history{border-top:1px solid var(--line)}.conversation-history>div{display:grid;grid-template-columns:65px minmax(0,1fr) auto;gap:12px;padding:12px 0;border-bottom:1px solid #edf0f3;font-size:10px;align-items:start}.conversation-history p{margin:0;color:#536476}.conversation-history time{color:var(--muted);font-size:9px}.reply-box{border:0;padding-top:20px;display:flow-root}.reply-box label{font-size:11px;font-weight:600}.reply-box textarea{font-size:12px;border-color:var(--line);border-radius:4px;min-height:90px}.reply-box button{font-size:11px}.case-panel{gap:0}.case-panel>section{border:0;border-top:1px solid var(--line);padding:16px 0}.case-panel h3{margin:0 0 8px;font-size:12px;font-weight:600}.case-panel .eyebrow{font-size:9px}.case-panel section>p:not(.eyebrow){font-size:11px}.case-panel ul{font-size:11px}.case-panel .flow{font-size:10px}.actions label{font-size:11px}.actions textarea{min-height:72px;font-size:12px}.actions select{font-size:12px}.inbox-empty{padding:50px 24px;text-align:center;color:var(--muted);font-size:12px}.inbox-empty h2{color:#536171;font-size:18px}
.inbox-reading .case-panel{display:flex;flex-direction:column}.inbox-reading .case-panel>.actions{order:-1}.work-card,.setting-card,.settings-tenants,.tenant-overview>article,.knowledge>article,.product-doc article,.team-card{border-radius:4px}.work-head h2{font-size:14px;font-weight:600}.setting-card header h2{font-size:16px;font-weight:600}.metrics,.company-kpis,.qr-metrics,.resolution-summary{border:0;border-bottom:1px solid var(--line);background:none}.metrics article,.company-kpis>div,.qr-metrics article,.resolution-summary article{padding:12px 20px}.metrics strong,.company-kpis strong,.qr-metrics strong,.resolution-summary strong{font-size:20px;font-weight:600}.qr-code,.frequent,.form-card{box-shadow:none}.qr-info h3{font-size:14px;font-weight:600}.qr-grid{gap:12px}.qr-card{grid-template-columns:72px minmax(0,1fr) auto;gap:14px}.qr-code{width:72px;height:72px}.settings-shell{grid-template-columns:190px minmax(0,1fr)}.setting-card{padding:22px}.setting-card label{font-weight:550;font-size:11px}.setting-grid{gap:0 24px}.setting-card input,.setting-card select{padding:8px;border-radius:4px}.brand-copy-settings{background:#f7f9fb;padding:16px;border-radius:4px}.brand-preview{border-radius:4px}.product-doc h2{font-size:16px}.resolution-row b{font-weight:600}.demo{box-shadow:none;border:1px solid var(--line);background:#fff;color:#71808e;border-radius:4px;padding:4px;bottom:10px;right:10px}.demo span{color:#8a96a1;font-size:8px}.demo a{background:#f1f4f7;color:#536576;font-size:9px;border-radius:2px;padding:5px 8px}
.consumer-head{height:72px;padding:0 max(28px,calc((100vw - 1180px)/2));gap:22px}.consumer-head .tenant-logo strong{font-size:16px;letter-spacing:-.01em}.consumer-head>.operated-by{border-left:1px solid var(--line);padding-left:20px}.consumer-head nav{gap:22px}.consumer-head nav a,.consumer-head nav button{font-size:11px}.consumer>main{max-width:none;min-height:0;grid-template-columns:minmax(0,1fr) minmax(0,1.05fr);gap:55px;padding:45px max(28px,calc((100vw - 1180px)/2)) 55px}.intro{padding-top:0}.intro h1{font-size:32px;font-weight:650;letter-spacing:-.035em;line-height:1.25;max-width:480px;margin:12px 0 16px}.intro>p:not(.eyebrow){font-size:13px;line-height:1.7;max-width:450px}.product-line{margin:28px 0;padding:16px;gap:15px}.product-line>i{width:48px;height:48px;border-radius:3px}.product-line strong{font-size:15px;font-weight:600}.product-line small,.product-line span{font-size:10px}.frequent>div{padding:16px 18px}.frequent>div strong{font-size:13px;font-weight:600}.faq-item>button{padding:14px 16px;grid-template-columns:22px 1fr 20px;gap:10px}.faq-item>button span{font-size:12px;font-weight:500}.faq-answer{padding:12px 16px 16px 48px;font-size:11px}.form-title{padding:16px 20px;display:block}.form-title span{display:block;font-size:16px;font-weight:600}.form-title small{font-size:10px;margin-top:4px;display:block}.form-card form{padding:10px 20px 22px}.form-card label{font-size:11px;font-weight:550;margin:12px 0}.form-card input,.form-card select,.form-card textarea{padding:9px 10px;font-size:12px;background:white}.form-card textarea{min-height:100px}.upload{padding:12px;font-size:12px}.upload strong{font-weight:500}.upload small{font-size:10px}.agree{line-height:1.6}.consumer>footer{padding:18px max(28px,calc((100vw - 1180px)/2)) 70px;font-size:10px;align-items:center;gap:20px}.consumer>footer .operated-by{color:var(--muted)}.consumer .primary{font-size:12px}.consumer .route-note{font-size:10px;line-height:1.6}.consumer .tenant-logo img{max-width:150px;max-height:34px}
.login-page{background:#f5f7f9;grid-template-columns:1fr 1fr}.login-brand,.login-company .login-brand{background:#edf2f7;color:#263442;padding:110px 12% 70px!important;justify-content:center!important;gap:0!important}.login-brand:after{display:none}.login-brand>div:first-child{top:32px;left:12%;display:flex;align-items:center;gap:20px}.login-brand .kopler-wordmark{width:150px;height:44px}.login-brand .kopler-wordmark img{width:164px!important;top:-17px;left:-7px}.login-brand h1{font-size:42px;max-width:430px;line-height:1.15;letter-spacing:-.03em;font-weight:650}.login-brand .eyebrow{color:#718396}.login-brand>p:not(.eyebrow){color:#66798a;font-size:14px}.login-points{margin-top:40px}.login-points>span{color:var(--blue)}.login-points small{color:#728495}.login-points b{font-size:13px;font-weight:600}.login-panel h2{font-size:24px;font-weight:650}.login-panel form{max-width:360px}.login-panel input{border-radius:4px;font-size:13px;padding:10px}.login-panel label{font-weight:550;font-size:12px}
@media(min-width:1500px){.slate-inbox{grid-template-columns:minmax(600px,1fr) minmax(580px,1fr)}.slate-inbox .tr{grid-template-columns:80px minmax(160px,1.8fr) minmax(110px,1fr) 75px 55px}.slate-inbox .tr>*:nth-child(4){display:block}.inbox-reading{padding:28px 38px 60px}}
@media(max-width:1200px){.slate-inbox{grid-template-columns:minmax(310px,.85fr) minmax(350px,1fr)}.inbox-heading{display:block}.inbox-heading .tenant-tabs{margin-top:15px}.slate-inbox .tr{grid-template-columns:70px minmax(90px,1fr) 42px}.slate-inbox .tr>*:nth-child(3){display:none}.slate-metrics{gap:15px}.slate-metrics span{padding-right:15px}.inbox-reading{padding:24px 20px 60px}.qr-grid{grid-template-columns:1fr}}
@media(max-width:900px){.os{grid-template-columns:64px minmax(0,1fr)}.org,.user div,.side nav span,.side nav b,.home-link span{display:none}.side{padding:16px 8px}.side nav button{justify-content:center;padding:11px}.home-link{justify-content:center;padding:12px 0}.user{flex-wrap:wrap;justify-content:center;padding:12px 0}.logout{margin:0}.side nav button.active:before{left:-8px}.os>main{padding:20px 18px 70px}.settings-shell{grid-template-columns:1fr}.settings-tenants>button{display:inline-flex;width:auto}.consumer>main{gap:24px;padding:32px 24px 50px}.consumer-head{padding:0 24px}.consumer-head>.operated-by{gap:6px;padding-left:14px}.consumer-head>.operated-by>span:first-child{display:none}.consumer-head nav{gap:12px}.intro h1{font-size:28px}.consumer>footer{padding:18px 24px 70px}.login-page{grid-template-columns:1fr}.login-brand{min-height:330px}.login-points{display:none}.login-brand h1{font-size:32px}.login-brand .operated-by{display:none}}
@media(max-width:760px){.os-masthead{padding:0 12px;gap:12px}.os-masthead .tenant-identity strong{font-size:12px}.os-masthead .tenant-identity i{display:none}.os-company .os-masthead>.operated-by{padding-left:12px}.os-masthead .operated-by>span:first-child{display:none}.masthead-end{gap:8px}.masthead-end>span:first-child{display:none}.slate-inbox{grid-template-columns:1fr}.inbox-list{border-right:0;border-bottom:1px solid var(--line);padding-top:22px}.inbox-heading{display:flex;padding:0 16px}.inbox-heading h1{font-size:19px}.inbox-heading .tenant-tabs{margin:0}.inbox-caption,.inbox-search,.slate-metrics{padding-left:16px;padding-right:16px}.slate-inbox .tr{grid-template-columns:74px minmax(100px,1fr) 48px;min-width:0}.slate-inbox .tr>*:nth-child(5){display:block}.slate-inbox .tr.th,.slate-inbox .case-table button.tr{padding-left:16px;padding-right:16px}.inbox-reading{padding:26px 18px 75px}.inbox-reading .detail-title>span{display:none}.detail-title h1{font-size:20px}.conversation-history>div{grid-template-columns:50px minmax(0,1fr)}.conversation-history time{grid-column:2}.consumer-head{height:auto;min-height:70px;padding:14px 18px;flex-wrap:wrap;gap:10px 16px}.consumer-head nav{display:flex;width:100%;border-top:1px solid var(--line);padding-top:12px;justify-content:space-between}.consumer-head .tenant-logo{flex:1}.consumer-head>.operated-by{border:0;padding:0}.consumer>main{grid-template-columns:1fr;padding:30px 18px 40px;gap:20px}.intro h1{font-size:29px;max-width:100%}.product-line{margin:22px 0}.form-card .two{grid-template-columns:1fr 1fr}.consumer>footer{display:flex;flex-wrap:wrap;padding:18px 18px 75px;gap:8px 20px}.consumer>footer .operated-by{order:3;width:100%}.setting-grid{grid-template-columns:1fr}.qr-metrics{grid-template-columns:1fr 1fr}.os .resolution-summary{grid-template-columns:1fr}.demo a{font-size:8px;padding:5px 6px}.demo{left:auto;max-width:calc(100vw - 16px)}.os-product-name{display:none}.brand-logo-crop img,.kopler-wordmark img{max-width:none}.inbox-heading .outline{font-size:9px;padding:5px}.slate-metrics{gap:20px}.slate-metrics span{padding-right:20px}.logo-upload-row,.background-upload-row{grid-template-columns:1fr}.member-row{grid-template-columns:1fr}.member-actions{grid-column:auto}.login-panel{padding:35px 24px 80px}}
@media(max-width:420px){.form-card .two{grid-template-columns:1fr}.slate-inbox .tr{grid-template-columns:65px minmax(0,1fr) 40px;gap:7px}.tenant-tabs button{padding:5px 7px}.inbox-heading{gap:6px}.inbox-heading h1{font-size:17px}.os-company .tenant-identity strong{max-width:135px;overflow:hidden;text-overflow:ellipsis}.consumer-head .tenant-logo strong{font-size:13px}.slate-metrics{gap:12px}.slate-metrics span{padding-right:12px}}

/* Align the small step number to the title baseline, independent of body copy height. */
.login-points{align-items:start;row-gap:20px}.login-points>span{line-height:19.5px;font-size:10px;padding-top:0;align-self:start}.login-points b{line-height:19.5px}.login-points small{line-height:20px;margin-top:4px}.login-points p{margin:0}
.company-create{margin-top:0;margin-bottom:20px}.company-form{padding:20px 24px}.company-form .setting-grid{grid-template-columns:1fr 1fr}.company-form label{font-size:11px;font-weight:550}.company-form input{display:block;width:100%;border:1px solid var(--line);border-radius:4px;padding:9px;margin:6px 0 16px}.company-form input[type=color]{height:36px;padding:3px}.company-form small,.form-help{color:var(--muted);font-size:10px;font-weight:400}.form-help{margin-top:0}.form-error{font-size:11px;color:#a6404e;min-height:16px}.form-actions{display:flex;gap:10px;justify-content:flex-end}.company-links{display:flex!important;flex-wrap:wrap;gap:10px!important;border:0!important;margin:0!important;align-items:center}.company-links a{font-size:11px}.company-links button{margin-left:auto;font-size:10px}.tenant-overview header>.brand-image{max-width:120px;max-height:36px}.tenant-overview h2{font-size:18px}.tenant-overview header div{min-width:0}.tenant-overview header h2{overflow-wrap:anywhere}.tenant-overview header i{flex-shrink:0}
@media(max-width:760px){.company-form{padding:16px}.company-form .setting-grid{grid-template-columns:1fr}.company-links button{margin-left:0}}

.qr-code img{width:100%;height:100%;image-rendering:pixelated}.qr-form{grid-template-columns:1.4fr 1fr 1fr 1fr auto}.account-list{padding:20px}.account-row{display:flex;gap:15px;padding:15px 0;border-bottom:1px solid var(--line);align-items:center}.account-row>div{flex:1}.account-row strong,.account-row small{display:block}.account-row small{color:var(--muted);font-size:11px}.account-row details form{display:grid;gap:8px}.platform-signin{display:block;text-align:center;margin-top:20px;color:var(--blue)}.thread-message{padding:16px 0;border-bottom:1px solid var(--line)}.thread-message b{font-size:11px;color:var(--blue)}.thread-message p{white-space:pre-wrap;overflow-wrap:anywhere;font-size:13px}.thread-message small{font-size:10px;color:var(--muted)}.linked-cases{padding:12px;background:var(--soft);font-size:11px}.linked-cases button{border:0;background:none;color:var(--blue);text-align:left;display:block;margin:6px 0}.customer-thread{max-width:760px;margin:30px auto;padding:24px}.customer-thread textarea{width:100%;min-height:110px;padding:12px;border:1px solid var(--line)}.customer-thread .tenant-identity{margin-bottom:20px}@media(max-width:1000px){.qr-form{grid-template-columns:1fr 1fr}}@media(max-width:600px){.qr-form{grid-template-columns:1fr}.account-row{display:block}.customer-thread{padding:18px}.tenant-tabs{flex-wrap:wrap}}